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Conditions Of Use

Ordering Online with Brookvale Meats.

To ensure our online customers enjoy the same high standard of product quality and freshness as our in-store customers, we tend not pre-package our online orders. In providing a flexible online shopping environment much like our store, all our orders are cut and prepared as we receive them. Some items, primarily offal or carcases will have been frozen to ensure feshness upon delivery...these include beef cheeks, liver, tripe, kidneys etc..

Naturally, there is consistently some slight weight variation between individual products, no two steaks for example are ever exactly the same weight. Whilst it is convenient for us to price by fixed weight, in practice it may be difficult to hit the exact weight. We normally try and be over the stated weight wherever possible, but on occasion there may be a slight variance under, in which case we refund the difference.


Our online order service calculates an estimated cost of the product amounts ordered, based on the listed price per kilogram and the amount orderered. Providing an estimated cost simply allows for the rounding up or down of the individual product weights when a particular order is prepared.

Our Guarantee

Once we receive your order and prepare it, we guarantee that there will be no 'surprise' costs upon delivery.

To assist you with ordering amounts, we have provided the average weights of our individual products, together with the price per kilo. Please note that these are not necessarily the actual product weights. They act in this case as an ordering guide, the actual product ordered may not be exactly the same weight, although you will not be penalised for this.

Delivery Conditions

With the exception of prior arrangements, all orders we receive inside our free delivery zone between 7am and 8pm Monday to Friday are guaranteed next day delivery. For customers outside of this zone, we provide home delivery for orders over $150.

Note: Special delivery arrangements are available to our regular customers.

System abuse

By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions. Please note that your membership can be canceled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other system abuses have occurred as determined by Brookvale Meats in its sole discretion. If membership has been revoked, Brookvale Meats reserves the right to refuse application or readmission for membership.


All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use or inability to use this site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods and/or services.

Lapsed Accounts

In order to keep the Brookvale Meats membership roster current, if a Member does not access his or her account for a period of 60 days or more, Brookvale Meats may, in its sole discretion, terminate such Member's account. We will endeavour to notify a Member of our intent to terminate such Member's account by notice to such Member's provided email address at least 10 days prior to deactivation. If the Member fails to respond to such email notice within 10 days after the day it is sent by Brookvale Meats, such Member's account will be terminated as noted above. Therefore, we strongly recommend that all Members keep their accounts and contact data current and in use. While we desire to prevent active accounts from being terminated prematurely, Brookvale Meats has no obligation to maintain accounts that appear to us to have been abandoned. Each Member agrees that failure to access his or her account for 60 days or more conclusively indicates that such Member's account has been abandoned and that the account may therefore be terminated.

Verify Members' Address

Brookvale Meats reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) that is needed to complete and confirm orders.

Note: To indicate to us that you have read and acknowledged the Brookvale Meats Online Order Service conditions of use, a required checkbox is provided as part of the order check out process.